Effective Date: 23/03/2025

At Mansanth Software Solutions, we are committed to delivering high-quality software development and IT services with transparency, professionalism, and customer satisfaction. Since most of our services involve custom development and dedicated professional time, this Refund Policy explains the circumstances under which refunds may or may not be available.

By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Our Commitment to Quality

Every project we undertake is planned, designed, and developed according to the agreed scope, timeline, and client requirements. We work closely with our clients throughout the development process to ensure the final product meets expectations.

If any issue arises, our priority is always to resolve it promptly before considering a refund.

Services Covered

This Refund Policy applies to services including, but not limited to:

  • Custom Software Development
  • Web Application Development
  • Mobile App Development
  • Website Design & Development
  • Cloud-Based Solutions
  • SaaS Development
  • Enterprise Software Development
  • API Development & Integration
  • UI/UX Design
  • IT Consulting
  • Software Maintenance & Support
  • Digital Transformation Services
  • SEO & Digital Marketing Services

Non-Refundable Services

Due to the customized nature of our work, the following payments are generally non-refundable:

  • Project consultation fees
  • Discovery and planning services
  • UI/UX design work already completed
  • Development work already performed
  • Source code delivered to the client
  • Domain registration fees
  • Web hosting charges
  • Third-party software licenses
  • Cloud infrastructure costs
  • API subscription fees
  • App Store or Google Play publishing fees
  • Digital marketing or advertising expenses already incurred
  • SEO work already completed

Eligible Refund Requests

A refund may be considered only under exceptional circumstances, such as:

  • We are unable to begin the project due to reasons solely within our control.
  • A duplicate payment was processed in error.
  • The project is cancelled before any work has commenced.
  • A written agreement specifically provides for a refund.

Each refund request is reviewed individually based on the project agreement and the work completed.

Partial Refunds

If a project is cancelled after work has begun, any approved refund will generally be partial and based on:

  • Project stage at the time of cancellation
  • Hours already invested
  • Design and development work completed
  • Resources allocated to the project
  • Third-party expenses already incurred
  • Deliverables already shared with the client

Administrative fees and non-recoverable costs may also be deducted where applicable.

Client-Initiated Project Cancellation

If a client decides to cancel a project after work has started:

  • Payments made for completed milestones will not be refunded.
  • Any outstanding payments for completed work remain payable.
  • Completed work and deliverables may be provided after settlement of outstanding invoices, unless otherwise agreed.

Revisions Before Refunds

Client satisfaction is important to us. Before considering any refund request, we will make reasonable efforts to address concerns by:

  • Correcting identified issues
  • Providing revisions within the agreed project scope
  • Resolving technical problems
  • Improving functionality where applicable
  • Offering additional support when appropriate

Our goal is to deliver a solution that meets the agreed project requirements.

Third-Party Costs

Expenses paid to third-party providers are non-refundable, including but not limited to:

  • Domain registrations
  • Hosting services
  • SSL certificates
  • Software licenses
  • Premium themes or plugins
  • Cloud service subscriptions
  • Payment gateway fees
  • SMS or email service providers
  • External APIs
  • Advertising platform charges

These costs are governed by the refund policies of their respective providers.

Refund Processing

If a refund request is approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing times may vary depending on the payment provider or financial institution.
  • Any applicable transaction or banking fees may be deducted from the refundable amount, where permitted by law.

Limitation of Liability

Our maximum liability for any approved refund shall not exceed the amount actually paid by the client for the specific service giving rise to the claim.

We are not responsible for indirect, incidental, consequential, or business-related losses arising from the use of our services.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or service offerings.

The latest version will always be available on this page with an updated effective date.

Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact our support team.

Mansanth Software Solutions

📧 Email: contact@mansanthsoftwaresolutions.com

📞 Phone: +91-99722-79302

🌐 Website: https://mansanthsoftwaresolutions.com

Please include your project details, invoice number, and the reason for your refund request so we can review your case as quickly as possible.

Our Customer-First Promise

At Mansanth Software Solutions, we believe that successful projects are built on trust, communication, and long-term relationships. We are committed to delivering exceptional quality and resolving concerns fairly, transparently, and professionally. Our goal is always to provide solutions that create value and exceed client expectations.